Shipping Policy
Receiving Time = Customization Time + Shipping Time
| Stage | Standard Time | Notes |
|---|---|---|
| Customization Time | 2-3 weeks | Most Orleone pieces are custom made by our experienced jewelry production team. |
| Shipping Time | 6-10 days | Delivery time depends on destination, customs, and the selected carrier. |
Orleone orders are prepared by our experienced jewelry production team and shipped from our production studio or fulfillment partner. Most U.S. orders are shipped with USPS or another trackable carrier. International orders are shipped with the carrier best suited to the destination, customs process, and delivery reliability.
During slower or off-season periods, some orders may be completed sooner. Complex custom designs, rare gemstones, special cuts, CAD revisions, or detailed settings may require additional time. If your order requires extra time, we will confirm the expected timeline after reviewing your design and stone requirements.
If you have a specific deadline, such as needing delivery within about 20 days, please contact us before ordering or place your order as early as possible and send us your required date. We can review the design, stone availability, and shipping destination, then prioritize handling when feasible and confirm whether a faster delivery timeline is realistic.
Rush Orders
Rush service may be available for selected designs and can usually shorten the overall timeline by about 4-7 days. Please contact us before ordering if you need your jewelry by a specific date.
Tracking
After your order ships, you will receive a confirmation email with tracking information. All orders are shipped with tracking whenever available, and valuable shipments may require a signature upon delivery.
Customs and Import Taxes
Buyers are responsible for any applicable customs duties, import taxes, brokerage fees, or local charges required by their destination country. Customs procedures may also affect delivery timing.
Shipping Issues
If you experience a shipping issue or a package appears delayed or lost, please contact us at support@orleone.com with your order number so our team can help investigate with the carrier.