Order Cancellation Policy

At Orleone, each custom jewelry order is carefully reviewed by our production team. Because materials and gemstones may be reserved shortly after purchase, cancellation timing matters.

Cancellation Window

Orders may be canceled free of charge within 24 hours of placement.
Between 24 and 48 hours, we can assist with cancellation if production, gemstone sourcing, or custom work has not started.
Once production, gemstone sourcing, or custom work has started, a 30% restocking and craftsmanship fee may apply.

Rush Orders and Special Sourcing

Rush fees, shipping fees, and special sourcing costs are non-refundable once incurred.

Order Changes

Customers may request changes to gemstones, sizes, engraving, or styles within 24 hours at no extra cost, before production or sourcing begins. Later changes may require additional fees or a revised timeline.

After Shipment

Once an order has shipped, cancellation is no longer available. Eligible standard items may follow our return or exchange policy after delivery.

For cancellation or change requests, contact support@orleone.com with your order number as soon as possible.