Cancellation Policy for Customized Rings at ORLEONE
Introduction: At ORLEONE, we understand that circumstances may change after placing an order. This policy provides guidance on cancellations, exchanges, and refunds for custom ring orders.
1. Cancellation within 12 Hours of Order Placement:
- Customers may cancel orders within 12 hours of placement without providing a reason.
- This policy applies to orders within the 24-hour window after order placement.
2. 30% Restocking Fee for Later Cancellations:
- After 24 hours, a 30% restocking fee applies to cover initial costs, including design work and materials procurement.
- This fee helps us cover the efforts of our designers and sourcing team.
3. Double-Check Specifications:
- Please verify style, size, and gemstone type before finalizing to reduce the chance of post-order changes.
4. Exchange Policy:
- Customers may request changes to gemstones, sizes, or styles within 48 hours at no extra cost.
- For assistance with exchanges, please contact us at support@orleone.com or via our online chat support.
5. Cancellation After Shipment but Before Delivery:
- Once shipped, cancellations are subject to review and must include valid reasons.
- If approved, a 30% restocking fee and additional logistics costs for interception and return will apply.
6. Refunds for Delayed Deliveries:
- If delivery is delayed by more than 10 days beyond the promised timeframe, please contact us.
- We will work with our logistics provider to resolve the issue. If confirmed lost, you can choose a refund or reshipment.
Conclusion: We hope this policy clarifies the cancellation process for customized rings at ORLEONE. For questions or assistance, please contact us—we’re here to help.