Payment Policy

Accepted Payment Methods

We accept the following payment methods at checkout:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major cards are accepted via Shopify Payments (our secure credit card processor).

  • PayPal: You may also pay using your PayPal account through the PayPal checkout.

  • Installment/BNPL: We do not currently offer any installment payment or Buy Now, Pay Later (BNPL) options (such as Afterpay, Klarna, or Affirm).

Pricing and Currency

All prices on Orleone.com are listed in U.S. Dollars (USD) by default unless otherwise noted. If you pay with a currency other than USD, your bank or payment provider will convert the charge to your local currency at the current exchange rate. Any currency conversion fees, foreign transaction fees, or differences due to exchange rate fluctuations are the responsibility of the customer.

Custom Orders and Deposits

Custom jewelry pieces require a deposit to begin production:

  • Deposit: A non-refundable deposit is required on all custom jewelry orders. This deposit will be applied toward the total cost of your custom piece. By placing a custom order, you agree to our deposit terms and understand that the deposit is non-refundable.

  • Final Payment: After your custom item is completed, we will notify you and collect the remaining balance before shipping. The final payment must be made using your original payment method unless other arrangements are made.

Please see our Order Cancellation Policy for more information on deposits, cancellations, and related terms.

For product customization process, please refer to our customization page

Payment Security

We use industry-standard measures to keep your payment information secure:

  • SSL Encryption: All data transmitted during checkout (including payment and personal information) is protected by Secure Socket Layer (SSL) encryption. You will see a padlock icon and “https” in your browser’s address bar, indicating a secure connection.

  • PCI Compliance: Our payment gateways (Shopify Payments and PayPal) are fully PCI DSS compliant. This means credit/debit card data is encrypted and processed securely by these trusted providers. Orleone.com does not store your full credit card details on our servers.

You can shop with confidence knowing that your payment transactions are handled on secure, encrypted platforms.

International Orders and Duties

We welcome customers worldwide. All orders are processed in USD by default. If you place an order from another country, your payment provider will handle the currency conversion, but any related fees are your responsibility.

  • Import Duties & Taxes: International shipments may incur additional import duties, taxes, or customs fees upon arrival. These charges, determined by your country’s regulations, are not included in our product prices or shipping fees and must be paid by you to the shipping carrier or customs office.

We recommend checking your local customs regulations for more information on import fees before placing an order.

Fraud Prevention

Orleone reserves the right to refuse or cancel any order if we reasonably suspect it to be fraudulent or unauthorized. In such cases, we may contact the billing cardholder for verification or require additional information before processing the payment. These measures help ensure a secure shopping experience for all customers.

If you have any questions about payment methods or need assistance with your order, please contact our customer support at support@orleone.com. We are here to help.