Shipping & Orders

We offer complimentary standard shipping with tracking and insurance. A $50 rush service may be available for selected orders, subject to production capacity and your order details. A signature may be required for some deliveries. See our Shipping Policy.

Most Orleone pieces are made to order. Standard production takes approximately 2-3 weeks after payment and, where applicable, final design or CAD confirmation, followed by 6-10 business days of shipping depending on destination and carrier. Complex custom designs, rare gemstones, special cuts, revisions, engraving, or intricate settings may require additional time. Estimated delivery times are not guaranteed. Public holidays, the destination country or region (particularly delivery addresses outside the United States and Canada), adverse weather, customs clearance, and international carrier operations may affect delivery times.

For international orders, customers are responsible for any applicable import duties, taxes, customs clearance fees, or carrier service charges. The amount is determined by the destination authorities or carrier. If these charges are not collected at checkout, they may be payable before or upon delivery.

Each item comes in a ORLEONE jewelry box. If you would like us to include a gift note in the parcel, please include your message with your order.

Orders are generally shipped with tracking and insurance. A signature may be required depending on the parcel and destination. Standard shipping is complimentary; rush service, when available, has a $50 fee. See our Shipping Policy.

Please contact us promptly if you wish to cancel. A full refund may be available within 24 hours only if workshop scheduling or gemstone sourcing has not begun. After that, the outcome depends on production status. See our Order Cancellation Policy.

Standard, non-engraved, non-customized items may be returned or exchanged within 30 days of delivery. Fully custom designs, engraved pieces, custom accent stones, special materials, resized or altered items, and approved custom orders are final sale unless there is a confirmed quality issue. Returned items must be unworn, undamaged, and in their original condition and packaging.

If you are having trouble placing an order and haven't found the solution to your problem on our FAQ page, please contact our customer service at support@orleone.com

After your order has shipped, you will receive a confirmation email with tracking information. U.S. orders commonly ship with USPS or another trackable carrier, while international orders use the carrier best suited to the destination and customs process.